The Diamond Spot Return & Refund Policy
Please note FCP Diamonds, LLC d/b/a The Diamond Spot does not accept cancellations of any order.
If there is an issue with your order or if there is damage to an item upon delivery, please contact The Diamond Spot at email@example.com or call us at 617-816-5710 for assistance.
The following items can’t be returned or exchanged:
Custom or personalized orders
Perishable products (like food or flowers)
Sized or polished orders
Intimate items (for health/hygiene reasons)
Items on clearance
Returns and exchange details
Online & in-store returns must be made within 30 days of receipt of items. Items returned in the condition they were sent will receive a full refund less shipping costs. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for credit to appear on your billing statement.
Special Holiday Extended Return Period: Merchandise purchased and shipped between November 1, 2020 and December 24, 2020 can be returned through January 30, 2021 as long as the return qualifies as an eligible return as defined in this policy.
In store purchase: Returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.
Online purchase: Returns to the store or through mail must include the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout can be substituted. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
The Buyer is responsible for return shipping, including the cost of insurance. For all items returned without insurance, Buyer will be solely responsible for any and all loss or damage to said package, and if the package is not returned or returned damaged, the Buyer’s refund will be adjusted accordingly.
The Buyer will be solely responsible to collect any unpaid fees from PayPal resulting from a return for any reason, and any unpaid fees will not be returned by FCP Diamonds, LLC d/b/a The Diamond.
All returns are subject to a 10% restocking fee.
Genuinely faulty goods not sold AS IS will be replaced or money refunded, however we must be advised of any faulty goods within five (5) days of receipt of the item.